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FAQ

FAQ

FAQ

For specific queries, please read the FAQs below.

1. Can I change the product after I have placed an order?

You can change your product within 1 hour, please contact at [email protected] .

2. Can I modify my order after placing it?

No. You cannot make any changes to the design after placing the order. We understand that in cases, you may want to alter the quantity of a product in your placed order. You may even require having your shipping address updated. These changes are allowed till we have begun processing your order. For such requests, please get in touch with our team immediately along with your order number. write to [email protected]

3. When will I receive my refund for a cancelled order?

Electronic transfer to your account within 7 working days.

4. What if I receive a product in damaged condition?

In case you receive a product in damaged condition, you have to inform our team at +91 8018069059 immediately for further procedure. Depending upon the product, decision will be taken by our team regarding it.  Team Jeeban Solutions has right to take final decision.

5. Why my order was undelivered and returned to warehouse?

Your order was undelivered and Returned to Origin due to any of the following reasons- Non-Serviceable Location / Incomplete Address / Wrong Pin Code / Consignee not available . In this case, you will not receive any refund; however, we will re-ship your order.

6. What if my order is undelivered?

If your product remains undelivered, you can register your complain with our Team within 10 days from the Date of Shipment. However, if you fail to register a complaint within 10 days for the non-delivery of your order then jeebansolutions.com will not be responsible for it and will not make any refund credits to your account.

7. What happens with my private data which I provide for customized gifts?

This question does not belong to Privacy Policy because we do not want politics over this. The clear answer is this: All of the pictures/text that you share with our team for customized gifts are deleted automatically after next monthly cycle. So if you ordered and shared some private content on 14th January, it would be deleted automatically in First week of March. We really mean it.

For any other queries, all you need is to drop an email at [email protected]